On March 12th, 2020, HR One organized its first thematic breakfast of the year, on the topic of "2020 Workplace". Local experts met at IKKI in Clausen and shared inspiring presentations to answer to the following question: "what are today's employees' expectations?".
Erica Leclercq (Head of Operations, Farvest Group), acted as moderator, and officially launched the event by welcoming Anastasia Petelina (Senior Account Manager, Korn Ferry) and Ralph Leyssens (Senior Client Partner, Korn Ferry) on stage. The experts focused on "the new deal for the future of work". Anastasia Petelina first explained that there are a lot of discrepancies between what companies think and what employees expect. She then shared a couple of examples: a focus on growth and profit vs. flexibility, performance vs. long-life learning, competitively vs. internal equity, etc. The Senior Account Manager also presented the results of the Korn Ferry Salary Survey: companies are focusing on retaining top executive roles, the merit budget allocated in Luxembourg is close to 1% and there are not a lot of salary increases in the Pan European zone. She added: "we need to redefine the way we motivate people. These transformations are forcing us to rethink the way we are as HRs".
Her colleague Ralph Leyssens also highlighted the fact that the world is changing. He asked: "what's the future nature of work? What does it mean?". The experts then shared the findings of the latest Korn Ferry survey, which aims at guiding strategy in this new work environment. "First, we need to redefine the nature of work, from definition and structure to execution. Each function actually becomes a unique employee experience. It is also necessary to track new talent shortage and focus on evolving work relationships. Companies need to rethink reward and enable organizational change. Moreover, they should involve their employees in strategy and design decisions. And finally, it's all about enhancing the employee experience, by treating collaborators like customers.". According to him, the role of HR has changed and is now clearly about providing employees with new and unique experiences. "It's not purely generational, it's actually a new way of addressing work, a new mindset," he concluded.
Stéphane Leydet (Head of HR Operations, Compensation & Benefits, Pictet & Cie) then gave a presentation and shared the latest initiatives taken by the Swiss company in terms of Compensation & Benefits: "from legislation, communications and flexibility to equality, automation and procedures". He notably discussed flexibility in terms of working hours, which gives more balance to employees in their private and public lives. He explained: "we cancelled the notion of blocked hours one year ago. It was a big step, especially because we've always had a pretty strict Swiss culture. But the habits of the people haven't changed that much". Stéphane Leydet then focused on partial time, and homeworking, highlighting that these benefits did not cause any problems when it comes to organizing the work, while giving a much appreciated flexibility to the employees. The HR specialist tackled the equality topic: Pictet recently got the EDGE ASSESS certification, level 1, with the goal to achieve a total equality between women and men. Finally, the HR expert shared one of the company's latest initiatives, dealing with automation. "We are mainly talking about digital and the automation of several processes, but not about robots. We have recently been used OCR – optical character recognition – tools," he added, before concluding: "Most people are actually not aware of the advantages they benefit from…until they do not have them anymore".
After the break, Sebastien Jungen (Managing Director, Bamolux) took the stage and shared his vision: "ordinary people, working together, can do extraordinary things". He explained that within his company, all workers share a common vision, the same values and a strong identity. "We were able to build a vision thanks to the participation of all our employees. Our values can be felt within the walks of the company. According to me, they are the link between all the employees of Bamolux," highlighted the Managing Director. He also added that "the competencies of the employees are the strength and wealth of Bamolux. Yet, it does not appear on the balance sheet. As the General Manager, my job to listen to them and answer to their needs and expectations".
The organizers then welcomed Coralie Michaux (Senior HR Advisor, Temenos): the expert focused on "how a compensation and benefits strategy can impact employees' engagement and commitment". She first describes the culture of the company, nicknamed "Temenosity" and its five pillars: tenacity, velocity, responsibility, authenticity and community. She underlined the fact that "having engaged employed is a crucial competitive advantage and means lower turnover and better performances. At Temenos, we also value diversity, pay attention to new generations and their new expectations. It starts with the recruitment process and the need to be transparent with the candidates. As a matter of fact, people are the key to our success". The Senior HR Advisor then focused on several specific concrete actions taken within the walls of Temenos: benchmarked base salary, talent review process, commissions plan, mentoring program, clear career paths, constructive feedback culture, etc. She then described Temenos' friendly workplace environment, and explained how employee engagement was actually measured, via My Voice Survey and working councils, but also through the Great Place to Work survey. She concluded: "it is important to think about the whole package, and not just salaries or compensations and benefits. Nowadays, to retain talents, companies need to offer something different than their competitors. Then, HR constantly needs to ask employees about their needs, do surveys, etc. Finally, they should focus on communication and promote digital and flexibility".
Georges Blom (Consultant Employee Benefits, AXA Luxembourg) gave the last keynote speech of the day and stated: "why is yesterday's model of retirement saving is no longer viable in today's low interest rates environment? Retirement savings underlying investments needs to change". He then shared a couple of graphs, showing the global tendency, and highlighting the need to come up with alternatives solutions. He added: "how can we make retirement savings prosper? By benefitting from returns generated by financial markets and long investment horizons. Basically, savers need to become investors". Georges Blom ended his presentation by insisting on the need to use an internet platform, which informs the clients – how funds perform, etc. –, helps them choose and invest.